- By Ladislau Batalha
- | 29 August, 2023
One of the concepts that has been catching and holding my attention in recent years is Future Readiness. Future Readiness refers to the readiness […]
José Luis Goytre
Director del Proyecto Discatel @
España |
Director del Proyecto Discatel @ AEERC – Licenciado en Filosofia y Letras, Diplomado en Ciencias Empresariales y en Psicología Industrial por ICADE, Goytre comenzó su vida profesional en distintos puestos de responsabilidad en el área de Recursos Humanos, al que siguieron el departamento de Marketing y Ventas.
Al poco tiempo descubrió el maravilloso mundo del Marketing Telefónico y Contact Center dónde se forjó y creció hasta el punto de alcanzar logros como la creación, en el año 2000, de la Asociación Española de Expertos en la Relación con Clientes (AEERC) de la que fue su primer presidente hasta 2015.
Desde entonces se ha centrado en la creación y desarrollo del Proyecto Discatel, dedicado a inserción laboral de personas con discapacidad en el mundo del teletrabajo, del cual es su director actualmente. Colabora como Asesor en varias ONG´s y participa en conferencias y estudios con distintas entidades.
Posts from José Luis Goytre
- By Carolina Sordelli
- | 23 June, 2023
When we want to transform the culture of an organization, much is said about how we transform behaviors. This makes sense because behaviors are […]
- By Cláudia Serra
- | 7 September, 2022
(26) Claudia Serra – Are internalization processes out of fashion? – YouTube […]
- By Carolina Sordelli
- | 24 August, 2022
Attracting and motivating employees is one of HR’s major challenges. Although it is certainly not an easy challenge, this approach can help you succeed: […]
- By Ladislau Batalha
- | 20 July, 2022
Ladislau Batalha: We spoke with Ladislau Batalha, founder of Lab Experience and blogger at CX Blog. Ladislau is recognized as passionate about the sector, […]
- By Carolina Sordelli
- | 5 May, 2022
In marketing, the churn rate or cancellation rate is the percentage of customers who cancel service after a certain period. In the transformation of a […]
- By Eduardo Matos
- | 14 January, 2022
Statistics published by Eurostat tell us that 50% of Portuguese companies already have a presence on social networks, and we have seen these numbers […]
- By Luís Ferreira
- | 26 November, 2021
I recently read that adverbs are one of the most common classes of words we say in our lives, and that the most used […]
- By Carlos Gonçalves
- | 20 August, 2021
A couple of days ago I needed to schedule a doctors’ appointment, so I called my hospital. As usual, the called was picked up […]
- By David López Pitts
- | 18 August, 2021
Back in 2007, the term “hyperconnectivity” emerged to refer to the widespread and regular use of internet-connected devices. Looking back, we probably could not […]
- By Ladislau Batalha
- | 29 July, 2021
Have you heard of Boreout? No, this is not a typo. It’s not Burnout, it’s really Boreout. It was the consultants Rothlin and Werder […]
